Shipping policy

Last updated: October 7, 2026

We want your new TV to arrive quickly and safely. Here is everything you need to know about shipping from Primesmarttv.

Free Shipping US Only 1–2 Day Handling 3–5 Day Delivery Fully Insured

1. Free Shipping on Every Order

Free shipping: every order ships free within the United States — no minimum purchase, no hidden fees, regardless of screen size.

2. Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding US holidays). Orders placed after 2 PM ET or on weekends are processed the next business day. You will receive a confirmation email once your order is placed and another with tracking once it ships.

3. Delivery Time

After shipment, delivery takes 3–5 business days for most addresses. Estimated total time from order to delivery: 4–7 business days. Remote areas may take slightly longer.

4. How Your TV Is Delivered

TVs under 55": shipped by a standard parcel carrier (e.g. UPS or FedEx) to your door. A signature may be required for high-value orders.
TVs 55" and larger: shipped by a freight carrier with curbside delivery. The carrier will contact you to schedule a delivery window. Someone 18+ must be present to receive and sign for the TV.
Accessories (mounts, soundbars, cables) ship separately by parcel carrier when ordered with a TV.

Delivery is to the curb or front door only; in-home placement, unboxing, installation and wall mounting are not included.

5. Shipping Destinations

We currently ship to all 50 US states. We are unable to ship to P.O. boxes or APO/FPO addresses for TVs, and we do not ship internationally at this time.

6. Order Tracking

Once your order ships, you will receive a tracking number by email. Freight shipments include the carrier's contact details for scheduling. If you have not received tracking within 3 business days of ordering, contact contact@primesmarttv.com.

7. Damaged in Transit

Inspect before you sign: check the box for holes, crushing or other damage with the driver present and note any damage on the delivery receipt. If your TV arrives damaged, contact us within 7 days of delivery with photos — we will send a replacement or a full refund at no cost to you.

8. Lost or Missed Deliveries

If tracking shows delivered but you did not receive your package, please check with neighbors and contact us within 48 hours. If a freight delivery appointment is missed, the carrier will reschedule; repeated missed appointments may delay your order. Please make sure your shipping address and phone number are correct at checkout.